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Event Terms and Conditions

Booking terms and conditions

Full payment must be made prior to the date of the event. Once a booking is submitted and received by Samera, the booking constitutes a firm booking which can only be cancelled in accordance with our cancellation policy set out below.

Registration and payment details

Payment must be made in sterling in advance of the event in order for your booking to be processed. If payment has not been received two weeks before the event, credit card details will be required to guarantee and process your booking.

The event fee includes refreshments and lunch or dinner where advertised.

Cancellation policy

All cancellations must be received in writing either by email to info@samera.co.uk, or by post to;

Samera Ltd. 136 – 138 High Street, Esher, KT10 9QJ.

This must then be followed by a telephone call to confirm receipt.

Cancellations received 8 weeks or more prior to an event will be entitled to a 100% credit voucher or refund. For cancellations received between 1 day and 8 weeks (inclusive) prior to the event, no credit voucher or refund will be given. Failure to attend the event on the day will constitute late cancellation and no credit voucher or refund will be given.

Substitutions are welcome at any time if they qualify for the same delegate rate or cheaper. Substitutions for attendees who qualify for a higher delegate rate should pay the difference.

Programme changes

Due to unforeseen circumstances, the programme may change and Samera reserves the right to alter the venue and/or speakers. Any substitutions or alterations will be updated on our website as soon as possible.

Samera reserves the right to cancel events if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each enrollee if a programme is cancelled. If a programme is not held for any reason, Samera’s liability is limited to the refund of the programme fee only.

Samera is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation, or postponement of an event. Samera shall assume no liability whatsoever if an event is altered, rescheduled, postponed or cancelled due to a fortuitous event or unforeseen occurrence that renders performance of an event inadvisable, illegal, impracticable or impossible.

For purpose of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism: disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.

Certificate of attendance

A certificate of attendance will either be provided at the end of the event or made available to delegates after the event. Delegates are encouraged to provide feedback via Samera’s evaluation process.

Travel and accommodation

Delegates are responsible for the arrangement and payment of their own travel and accommodation unless specified otherwise. There are occasions where Samera will arrange a special room rate at a number of hotels. If this is the case, it will be detailed on the promotional literature and webpage for that event.

Additional requirements

Please notify Samera when booking (and at least one month before the event date) if you have any additional special requirements to guarantee availability e.g. dietary, wheelchair access, large print, hearing loop etc

Further information

For further information on the programme and arrangements for the event please contact: 

Samera Growth Advisors Ltd. 136 – 138 High Street, Esher, KT10 9QJ.

Email: info@samera.co.uk